Health Guarantee

Updated April 1, 2024

First 3-day Guarantee:

The kitten is guaranteed to be in good physical health, parasite-free, and up to date on vaccinations on the date the kitten is received by the buyer. The buyer has 72 hours to have the kitten examined by a licensed veterinarian. Failure to do so voids the health guarantee. Until the kitten has been examined by a veterinarian and confirmed healthy, he or she needs to be kept away from all other animals.If any serious congenital defect is found by the veterinarian during the initial exam performed within 72 hours, then the buyer must report this to the seller immediately. In the rare case that something serious is found by the veterinarian within the 72-hour period, then the seller is responsible for replacing the kitten with another kitten of equal or greater value as soon as possible. We do not cover any low-grade heart murmurs, but the buyer must notify us within 72 hours of any grade 3 or above murmurs. We do not cover any transportation fees for kittens returned to us for any reason at all.

Long term guarantee:

If a replacement kitten is not available within one year, the seller agrees to reimburse the buyer the sale price of the kitten. The kitten is guaranteed to be free of fatal or serious congenital defects for two years from its date of birth. If the kitten is found to have any serious fatal congenital defects within the two-year period, the seller agrees to replace the kitten within one year. The seller has the right to request a second opinion from another licensed veterinarian at the buyer’s expense. If a kitten dies suddenly, then a necropsy report performed by a licensed veterinarian must indicate that the cause of death was related to a congenital condition. The buyer is responsible for all fees related to obtaining a necropsy report. If a congenital defect is found to be the cause of death, the seller agrees to replace the kitten within a period of one year. If a replacement kitten is not available within one year, the seller agrees to reimburse the buyer the sale price of the kitten.

Veterinary fee Reimbursement:

Upon leaving our home, the new owner takes responsibility for all veterinary expenses. All vet expenses are paid by the buyer only even if the kitten dies from a covered genetic issue.

Other Pets Policy:

"The seller is not responsible for any injury or illness to other pets caused by exposure to it."
If you have other pets, I recommend gradually introducing your new kitten to them. Maintain a vigilant watch to ensure they do not harm each other. We will not provide a replacement kitten if another pet in the home injures the new kitten. Additionally, we will not issue a refund if the kitten you are purchasing needs to be rehomed due to other animals in the home.

Indoor Only Requirement:

These are strictly indoor cats only. DO NOT ever expose the kitten to unknown outdoor cats/animals. Exposure to outdoor animals and allowing your ragdoll outside will void this warranty.Allowing your kitten outdoors where it may be exposed to diseases, fleas, ticks and parasites, voids the health guarantee.

Allergies:

We do not cover allergies not reported within three days; this is your opportunity to enjoy your snuggles and ensure everything is a good fit. If you experience allergy symptoms and require more time to assess, you must contact us within three days to request an extension. Any additional time granted is at the seller's discretion, and the reservation fee will be withheld after the three-day period expires.

URI Policy

Upper respiratory infection (URI) Infections are common in cats and are similar to the common cold viruses. They usually self-resolve rather quickly. The stress of going to a new home can sometimes cause kittens that are healthy to become sick which is why we recommend giving the kitten time to adjust without introducing them immediately to other animals in the home and following up on final vaccinations which does not prevent this but helps in some cases. Any difficulty breathing or excessive congestion is not normal and would warrant a vet trip. We cannot guarantee a kitten will never have this or never become sick with similar viruses after they go home.

FIP Policy

We do not cover FIP. FIP is a rare viral infection that is caused by the feline Coronavirus. Most cats are exposed to the coronavirus in some respect, but in FIP the immune system overresponds and his response is what make FIP fatal. This is something that generally can be treated by a vet if found quickly, but if not, the outlook is not good. We suggest keeping all food/ litter boxes very clean especially if you have more than one cat in the house. We also suggest L-Lysine as an immune supplement to help the cats build their immune system.

Declaw Policy:

Buyer agrees to NEVER declaw this kitten. Declawing is the surgical removal of not only the nail but the removal of the first joint of each toe. Declawing provides no health benefit to the kitten or cat. Declawing the kitten will result in a fine equal to the purchase price of the kitten. DO NOT declaw you cat/kitten. If you do, all health guarantees outlined above will be voided.

Vaccination and First Appointment

The kitten must receive all shots as dictated by a standard vaccination schedule and their veterinarian. We will not pay for any vet fees for their initial checkup, or if treatment is started within this three-day period without consulting us first. Likewise, we will not pay any veterinarian fees for anything that comes up after the three days guarantee whether it is genetic or viral. If three days have passed since the kitten has gone home and there have not been any issues reported at this time you are agreeing you have accepted the kitten in good health. The kitten should not be administered the rabies vaccine at the same time as any other vaccines. Kittens are at increased risk for adverse reactions or death if the rabies vaccine is given at the same time as other vaccines. If the rabies vaccine is given at the same time as other vaccines and the kitten dies within 10 days of said vaccines then the health guarantee is void. Scenarios that void all guarantees, genetic and viral would be as follows:
● Other cats in the home that are allowed outside in the last year outside on the ground at all aside from vet visits
● Kitten bought from EastCoastDolls being allowed outside on the ground at all aside from vet visits
● Not following a routine vaccination schedule including all kitten shots, rabies yearly, and boosters. This includes any shots we identify as you needing to give after kittens go home since vaccination is an ongoing process and all mandated by your vet
● Being unable to provide documentation of genetic conditions you are asking to be covered
● Being unable to provide documentation verifying shots have been kept up to date and the kitten has seen a vet regularly and in a timely fashion. Any possible issues should be addressed by a vet within twenty-four hours from onset of first symptoms including potential viral illnesses and genetic issues. We want our kittens to be healthy and well cared for and seeing a vet if something is wrong is part of that.
● Vaccination for FELV can cause cancer in felines and we would highly recommend against it in your ragdoll. We expect you to not expose your kittens to the outdoor environment which is where FELV is picked up from. Also, we advise great care when exposing cats to things you use regularly outside such as shoes. All of our adult cats are tested negative for FELV and any vaccination against it will void the warranty due to the potential issues the vaccine can cause.
● Not notifying us of anything viral within three days of them leaving our premise
● Not notifying us of anything Genetic within two years of leaving our premise
● Having a previous kitten replacement provided to you, we only offer one replacement kitten per family